شركة Dell تطلب Associate Systems Engineer I

Alaa Ali

شركة Dell تطلب Associate Systems Engineer I

About us

Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.
Website : http://www.dell.com

Job Title

Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.

Requirements

Soft Skills

Excellent Communication Skills

Excellent Negotiation Skills

Excellent Presentation Skills

Technical University Degree ( IT, Engineering, Computer Science)

Storage Knowledge isplus

Networks/Storage/IT certifications is a plus

Fluency in English

Fluency in another language as required by the business

1-2 Years Experience in a customer facing role

Experience in Presales/Sales is a plus

Existing PSS Experience is a plus

Seniority levelNot Applicable

Employment typeFull-time

Job functionInformation Technology

IndustriesComputer HardwareComputer SoftwareInformation Technology and Services

شركة Dell

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Key Responsibilities

The Technical Support Engineer (TSE) will work directly with global customers and DELL EMC/Data Domain personnel via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, TSE’s work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. TSEs will support the full line of Data Domain products within Data Protection Division.

شركة Dell تطلب Associate Systems Engineer I

Primary Responsibilities Include

Obtain data from customers to get a thorough understanding of customer requirements and problems.

Interface with customers via e-mail, phone and/or WebEx.

Analyze logs and core files as needed to work towards resolution of customer issues.

Work with 3rd party service providers in the process of analyzing and resolving customer issues.

Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.

Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family.

Create content for the knowledge base through accurate case documentation.

Technical Competency

Networks

DNS

Active Directory

Windows

Unix/Linux

Hadoop

SMB/NFS

File System

SAN/NAS

شركة Dell

Experience Required & Certifications

3+ years Technical Support experience (NAS, Storage environment preferred)

Bachelors or equivalent working experience.

ISM and CCNA are a plus

Job Id: R040514Job Function: Product Services

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