شركة Fursan Travel تطلب Travel & Tourism Specialist

Alaa Ali

شركة Fursan Travel تطلب Travel & Tourism Specialist

Core responsibilities to provide customer service to our clients to make travel bookings.     

Job Description

Issuance of tickets – Air, Hotels etc.

Follow Standard PNR procedure – Name as per passport, Agent CTC, Pax CTC & his/her Nationality, Fare quoted & Fare rule, Time limit, seat assignment, frequent flyer number etc. 

Offer multiple options on flights / hotels to customers

Explain travel itinerary in detail and confirm with customer that you have met his/her requirement/expectations

Check Queues on daily basis and clear the Qs regularly.

STRICTLY adhere to Fursan policy of refund / Re-issue / ticket issuance for personal accounts, Refund control / personal account forms thoroughly to be checked and signed.

شركة Fursan Travel

Monthly individual staff sales target to be met and maintained.

Read and understand product updates and Airline circulars

Follow up visa processing for customers

Handle hotel bookings (including those are not bookable in GDS)

Liaise with Accounts for invoices sent to Accounts Department

Support Visa Processing.

Trace invoices & support invoice submission to the client.

Offer assistance to team members whenever it is required

Help team leaders to compile reports for submission to clients

شركة Fursan Travel

Desired Skills and Experience

Excellent Communication & interpersonal skills (Both English & Arabic)

IATA/ UFTAA & Middle East experience (preferred)

Experience of working on Amadeus or Sabre (Mandatory)

Emphasis on Quality customer care & positive behavior

Negotiation & problem solving skills

Well organized in performing his/her duties.

Seniority levelEntry level

Employment typeFull-time

Job functionCustomer Service

IndustriesLeisure, Travel & Tourism

Apply from here
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