Al-Mansour Automotive طالبين Customer Relation Specialist

Alaa Ali

Al-Mansour Automotive طالبين Customer Relation Specialist

Al-Mansour Automotive طالبين Automotive Customer Relation Specialist

Al-Mansour Automotive طالبين  Customer Relation Specialist
Al-Mansour Automotive

Minimum Qualifications:

·        Educational Level: Bachelor’s degree or equivalent

·        Previous related CRM automotive experience (Must)

·        Very good English language proficiency (Must)

·        Age does not exceed 30

·        Ability to build a rapport with a wide range of people

·        Ability to prioritize and meet deadlines on multiple assignments

·        Strong communication and customer handling skills

·        Unlimited resilience, drive, energy and talent

Al-Mansour Automotive طالبين Automotive Customer Relation Specialist

Job Responsibilities:

  • Handling the different complaints channels (CRM- Call Center – Chevrolet Website – Social Media- Individuals) within 48 Hours
  • Receiving Customers calls and handling their requests.
  • Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
  • Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
  • Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition
  • Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer
  • Providing the customers with accurate information related to the company’s products and services.
  • Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
  • Calling customers on their spare parts arrival.
  • Handling customers external letters and internal letters with spare parts department.
  • Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level
  • Coordinate between The Customers and Service Manger and General Motors
  • Tracking the Follow up Survey on daily basis and preparing weekly report
  • Tracking and analyzing CSI reports.

Apply from here
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