Crossover تطلب Technical Support Engineer

Alaa Ali

Crossover تطلب Technical Support Engineer (Remote)

Remote-work is quickly becoming the default option for high-tech jobs. Crossover is the platform for top-paying, full-time, long-term remote work, and now is a great time to get onboard. We are growing rapidly across nearly 50 different job positions.

This listing is for our L2 Customer Support Engineer position, but we have found great applicants often have a current title of Technical Support Engineer or similar, so don’t be confused about that difference, we are glad you found us. Hit “Apply” to learn more about this exciting opportunity.

Level 2 Customer Support Engineers are technology specialists who enjoy working on complex issues and the challenge that comes with escalated tickets. These innovative persistent problem solvers are passionate about helping the customer and demonstrate the ability to de-escalate situations.

You work with the best customer agents around the world and use different software support tools. The L2 Engineer has strong technical and analytical skills and exceptional communication skills. L2s are expected to be subject matter experts in technologies that most of our products use. You need to be able to read the code, write basic scripts, understand front-end technologies, and have experience working with servers and networks.

Crossover تطلب Technical Support Engineer (Remote)

Key responsibilities:

Passion for learning new products- L2 Engineers should not be satisfied with the status quo of supporting the same products all the time. They should be passionate about learning new products continuously at a technical and troubleshooting layer.

Take control to solve tickets- You will be given tickets to answer that are ambiguous. You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required

Capture and create new content- L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve never before seen issues.

Candidate requirements:

To excel in this position you will need to:

Crossover تطلب Technical Support Engineer (Remote)

Crossover تطلب Technical Support Engineer (Remote)

Be a voracious learner – Has the desire and ability to become a deep expert in hundreds of use cases across multiple products

Have a take charge attitude – All the expertise in the world is useless if you can’t own finding the solution, and telling the customer exactly what needs to happen to solve the problem

Be a fountain of knowledge – you enjoy creating reusable knowledge.

What you will be doing:

Are you are the best support engineer on your current team? Do you often get recognition from customers because of your deep technical expertise and great troubleshooting skills that translates to quick solutions for them?

You keep wishing there was something more challenging than working on the same product all day.

Crossover تطلب Technical Support Engineer (Remote)

Most customer support orgs are built for one or just a few products, deployed in a fixed set of environments. By contrast, in our group, you will work with a multitude of environments and products and you will WOW customers with your ability to resolve their most ambiguous issues. These issues are not solvable by following a recipe, rather you will be the master chef of resolution

You will not work with the product’s code (that is for our engineering team) but your customers will love your support because there is no issue that you can’t resolve with your scripts, queries and troubleshooting skills.

Deep technical knowledge doesn’t just appear magically, our required 2 hours per day of training gives you the opportunity to build your career. You will be a creator of knowledge all other parts of the organization will consume..

There is so much to cover for this exciting role, and space here is limited. If you found this interesting, Apply on After applying you will take a few online “screening” assessments to check for a basic fit, and then move on to some real-world written questions. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step. We look forward to meeting you!

Crossover Job Code: LJ-3330-EG-Giza-TechnicalSuppo.008

Seniority levelAssociate

Employment typeFull-time

Job functionEngineeringInformation TechnologyCustomer Service

IndustriesComputer SoftwareInformation Technology and ServicesTelecommunications

Apply from here
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