ETERNA HEALTHCARE طالبين مدير خدمة العملاء
ETERNA HEALTHCARE طالبين Customer Service Manager – Real Estate
About the Job
Customer service manager is responsible for the following duties:
Helping to develop and implement a customer service policy for an entire organization .
Finding ways to measure customer satisfaction and improve services.
Managing a team of customer services staff.
Handling face-to-face inquiries from customers.
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
Issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
Analyzing statistics or other data to determine the level of customer service your organization is providing;
Producing written information for customers, often involving use of computer packages/software;
Writing reports analysis the customer service that your organization provides;
Developing feedback or complaints procedures for customers to use.
Improving customer service procedures, policies and standards for your organization or department.
Meeting with other managers to discuss possible improvements to customer service.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Leading or supervising a team of customer service staff.
مستوى الأقدميةمدير إداري
نوع الوظيفةدوام كامل
المهام الوظيفيةخدمة العملاء