IQVIA طالبين Call Center

Alaa Ali

IQVIA طالبين Call Center

Responsibilities

Provide first level support for users in MEA region.

Respond to requests by phone and email.

Log all issues on ticketing system for tracking and analysis.

Route tickets to higher support levels and service teams if needed.

Follow up on all raised tickets and liaise between the users and the service teams till issues are satisfactorily resolved while maintaining SLA.

Maintain a high degree of customer service for all support queries.

Take ownership of user problems and be proactive when dealing with user issues.

Support users by providing any necessary training or advice.

IQVIA طالبين Call Center

Skills/ Attributes Required

Previous Customer Service or Help-desk (telephone support) experience is a plus.

Excellent communication, written, verbal and telephone skills.

Good analytical and problem solving skills.

Strong work ethic.

Flexible to work shifts and some after hours as required.

Fluent English and Arabic language skills.

Ability to deal with difficult callers.

Logical thinker.

IQVIA طالبين Call Center
IQVIA طالبين Call Center

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Apply from here
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