Jumia Group طالبين CRM Manager

Alaa Ali

Jumia Group طالبين CRM Manager

JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

Jumia Group طالبين CRM Manager
Jumia Group طالبين CRM Manager

Main Responsibilities

  • Daily Task management
  • Drive experimentation on different communication and segmentation to drive the most relevant content for each user by using data mining and SQL
  • Run experiment analytics to get the performance and identify similar users to scale up for the entire user base
  • Planning of communication calendar for all verticals based on user segmentation and promotional deals available
  • Drive channel performance through data analysis and content testing in order to improve CTR% and conversions by segment
  • Manage CRM executives and drive their daily routines
  • Projects Management
  • Work on new projects that have as a goal:
  • Optimizing CRM channel
  • Automating the execution part
  • Including more segmentation and personalization on our promotional campaigns

Drive transition from day to day execution to automationTier 1 event Management

  • Own the planning and execution
  • Follow up to make sure all ETAs are respected and that all is clear to everyone
  • Review communication plan
  • Drive daily performance during the event to assess the situation and elaborate action plan to correct the performance if needed

Jumia Group طالبين CRM Manager

Required Skills And Qualifications

  • 3+ years of CRM experience or a relevant marketing experience driving communication channels
  • Proficiency in Ms Office ( especially Excel)
  • Proficiency in written communication both English and Arabic
  • Growth hacking mindset
  • Self motivated and able to work with cross functional teams
  • Able to Manager the team

Nice to Have

  • Bachelor’s degree in Business Informatics or Business Administration
  • Proficiency in SQL, HTML

W e Offer

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds

Apply from here
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