Smart Cards Applications Company طالبين Compliance Manager

Alaa Ali

Smart Cards Applications Company طالبين Compliance Manager

Reports To:

Compliance & Risk Director

Job Scope:

Work closely with all tiers in the company to set quality standards and insure adherence by employees to these standards.

Job Responsibility:

  • Draft a company’s quality assurance procedures, standards and specifications.
  • Design, Implement and improve quality assurance standards according to international standards
  • Keep records of quality reports, statistical review
  • Review/ comment all the company forms and applications from the QA perspective.
  • Analyse and investigate customer’s complaints that presented through different channels (call centre, social media…etc) and follow up the corrective action taken to increase the customer’s satisfaction.
  • Monitor all operations by Performing routine inspections and quality tests for operational areas.
  • Review/comment all procedures from quality perspective and mapping the process to identify residual risks and recommend the corrective / preventive action plans.
  • Develop and manage the implementation of the monthly and yearly review plan.
  • Train staff on the control practice.
  • Develop continuity of business plan and standardize all functions and processes according to international standards.
Smart Cards Applications Company طالبين Compliance Manager
Smart Cards Applications Company

Qualifications:

  • Preferably MBA in Business administration or risk management
  • Certificate in quality assurance is a plus
  • Excellent knowledge about Payments industry
  • Good knowledge of quality international standards
  • Financial service background with 10 years’ experience in quality assurance, internal control or audit functions.
  • Excellent data collection and analysis skills
  • Excellent presentation and computer skills

Soft Skills:

  • High degree of analytical and problem solving skills.
  • Excellent communications and negotiations skills.
  • High degree of supervising and team building skills.
  • Strong leader capable of leading people and motivating them as well as acting as a liaison between top management, other department heads and employees.

Apply from here
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